Stagehand Privacy Policy and Terms of Service

Privacy Policy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.We collect, use and/or may receive certain personal information about you. When we do so we are subject to various laws in the United States and, potentially, elsewhere, and we may be responsible as “processor” of that personal information for the purposes of those laws.1. Key Terms
Terms used in this policy:
We, us, our = Stagehand ("the App")
Personal information = Any information relating to an identified or identifiable individual2. Information We Collect About You
We may collect and use the following personal information that identifies, relates to, describes, is reasonable capable of being associated with, or could easonably be linked, directly or indirectly, with a particular consumer or household:
-Identifiers (e.g., a name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers)
-Device information (e.g., device model and operating system version)
-App usage data (e.g., screens viewed and basic interactions)
-Crash and error informationAuthentication features or other future modifications will require this policy to be updated accordingly.3. How and Why We Use Your Personal Information
Collected information is used to:
-Operate and maintain the App
-Monitor and improve app stability and performance
-Diagnose crashes and technical issues4. Promotional Communications
We may use your personal information to send you or assist in sending you updates (by email, text message, telephone or post) about our products and/or services or those of our customers, including exclusive offers, promotions or new
products and/or services. We have a legitimate interest in processing your personal information for promotional
purposes. Where consent is needed, we will ask for this consent separately and clearly. We will always treat your personal information with the utmost respect and will only share it with other organizations for marketing purposes with your consent or pursuant to legitimate interests.You have the right to opt out of receiving promotional communications at any time by:
-Contacting us at [email protected]
-Using the “unsubscribe” link in emails or “STOP” number in texts; or
-Login to our application and update your preferencesWe may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.5. Who We Share Your Personal Information With
We routinely share personal information with:
-Our affiliates
-Service providers we use to help deliver our products and/or services and those of our customers to you, such as payment service providers, warehouses and delivery companies
-Other third parties we use to help us run our business, such as marketing agencies or website hosts
- Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers
- Our customers in whom you indicate or demonstrate interest in their products and/or servicesWe only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors.We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.6. Where Your Personal Information is Held
Information may be held at our offices and third party agencies, service providers, representatives and agents as described above.7. How Long Your Personal Information Will Be Kept
We will keep your personal information while you have an account with us or while we are providing products and/or
services to you or for your benefit. Thereafter, we will keep your personal information for as long as is necessary:
-To respond to any questions, complaints or claims made by you or on your behalf
-To show that we treated you fairly
-To keep records required by lawWe will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.8. Your Rights Under the GDPR
-Right to Access: The right to be provided with a copy of your personal information
-Right to Rectification: The right to require us to correct any mistakes in your personal information
-Right to be Forgotten: The right to require us to delete your personal information in certain situations
Right to Restriction of Processing: The right to require us to restrict processing of your personal information in certain circumstances
-Right to Data Portability: The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations
-Right to Object: The right to object at any time to your personal information being processed for direct marketing and in certain other situations to our continued processing of your personal information
-Right Not to be Subject to Automated Individual Decision-Making: The right not to be subject to a decision based
solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you9. Your Rights Under the CCPA
You may have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise free of charge:Disclosure of Personal Information We Collect About You. You have the right to know:
-The categories of personal information we have collected about you
-The categories of sources from which the personal information is collected
-Our business or commercial purpose for collecting or selling personal information
-The categories of third parties with whom we share personal information, if any
-The specific pieces of personal information we have collected about youPlease note that we are not required to:
-Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained
-Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information
-Provide the personal information to you more than twice in a 12 month periodPersonal Information Sold or Used for a Business Purpose:
In connection with any personal information, we may sell or disclose to a third party for a business purpose, you have the right to know:
The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold. The categories of personal information that we disclosed about you for a business purpose.You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale [or disclosure] of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale or disclosure of your personal information, contact [email protected]Right to Deletion:
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
-Delete your personal information from our records
-Direct any service providers to delete your personal information from their records
-Please note that we may not delete
your personal information if it is necessary to:
-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us
-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity
-Debug to identify and repair errors that impair existing intended functionality
-Exercise free speech, ensure the right of another consumer
to exercise his or her right of free speech, or exercise another right provided for by law
-Comply with the California Electronic Communications Privacy Act
-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent
-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
-Comply with an existing legal obligation
-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the informationProtection Against Discrimination:
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
-Deny goods or services to you
-Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties

10. Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.11. How to Exercise Your Rights
If you would like to exercise any of your rights as described in this Privacy Policy, please contact [email protected]Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.
If you choose to contact us directly, you will need to provide us with:
-Enough information to identify you (e.g., your full name, address and customer or matter reference number));
-Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
-A description of what right you want to exercise and the information to which your request relates.
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.12. How to File a GDPR Complaint
We hope that we can resolve any query or concern you raise about our use of your information.The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.13. Child Under the Age of 13
Our Services are designed to be compliant with the Child Online Privacy Protection Action. As such, our Services are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Services, unless
an account is set up by a parent or legal guardian. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Services or on or through any of its features without parental consent. Any personally identifiable information regarding a child under the age of 13 must be provided by a parent or legal guardian following completion of our verification process used to ensure that the person entering the information has the legal authority to do so. For more information on what constitutes a verifiable method of parental consent, please review 16 C.F.R. § 312.5. If we learn we have collected or received personal information from a child under 13 without
verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us the contact information set forth below.14. Changes to This Privacy Notice
This privacy notice was published and last updated on 01/04/2026.15. How to Contact Us
Please contact us by email or postal mail if you have any questions about this privacy policy or the information we hold about you.Contact Email: [email protected]